PRIVACY POLICY
Last updated: 8 September 2026
E.M Construction London respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or use our services.
1. Who we are
- E.M Construction London provides construction and home improvement services, including loft conversions, extensions, bathroom installations and refurbishments in London and the surrounding areas.
For questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: info@emconstructionltd.co.uk
Telephone: 020 3918 4277
2. Information we collect
- When you contact us or submit an enquiry through our website, we may collect information including:
Your name
Email address
Telephone number
Details about your property or proposed project
Information you include in messages or correspondence with us
Technical information relating to your use of our website, such as device, browser and usage information, where collected through cookies or similar technologies
Please avoid including sensitive personal information in the website enquiry form unless it is necessary.
3. How we use your information
We may use your personal information to:
Respond to enquiries and requests for quotations
Discuss and assess potential construction or refurbishment projects
Communicate with you about our services
Arrange consultations, site visits or other project-related appointments
Prepare quotations and, where you become a customer, administer our relationship with you
Operate, maintain and improve our website
Keep appropriate business and administrative records
Comply with our legal and regulatory obligations
Protect our business and prevent fraud or misuse
We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing our legitimate business interests where those interests do not override your rights.
Where consent is legally required, for example for certain types of cookies or direct marketing, we will ask for it.
4. Marketing
We will not automatically add you to a marketing mailing list simply because you submit an enquiry.
If we send electronic marketing where your consent is required, we will obtain that consent first. You can withdraw your consent or ask us to stop sending marketing communications at any time.
5. Sharing your information
We do not sell your personal information.
We may share your personal information where reasonably necessary with trusted service providers that help us operate our business and website. This may include website hosting, email and IT providers, professional advisers, subcontractors and suppliers involved in providing our services.
Our website is created using Wix, and information submitted through the website may therefore be processed using Wix's systems.
We may also disclose personal information where required by law, regulation, a court or relevant public authority, or where reasonably necessary to establish, exercise or defend legal claims.
Where we use third-party service providers, we only share the information reasonably necessary for them to provide their services and expect personal information to be handled appropriately and securely.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing customer relationships and satisfying legal, accounting or reporting requirements.
The appropriate retention period may vary depending on whether an enquiry develops into a quotation, project or contractual relationship.
7. Cookies
Our website may use cookies and similar technologies to operate correctly, understand how the website is used and, where applicable, provide analytics or other functionality.
Where required by law, non-essential cookies will only be used after you have given the appropriate consent.
More information can be found in our Cookie Policy.
8. International transfers
Some of the service providers used to operate our website or business may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate safeguards or another lawful mechanism where required by UK data protection law.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
10. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the way we use your information
Object to certain uses of your information
Request the transfer of certain information
Withdraw consent where we rely on consent
To exercise any of these rights, contact us at info@emconstructionltd.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations. We recommend reviewing their privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The latest version will be published on this page with the date it was last updated.